Refund policy

Return & Refund Policy

Field Metrics 3D
Last Updated: March 23, 2026

1. Nature of Services (No Returns on Services)

Field Metrics 3D provides professional, custom, and on-site services, including but not limited to field verification, 3D scanning, and as-built documentation.

Under California law, services that are performed, customized, or time-based are not subject to return once rendered.

By purchasing our services, you acknowledge that:

  • Services are non-tangible and non-returnable
  • Value is delivered through labor, expertise, and digital deliverables

2. Deposits & Payment Terms

  • A non-refundable deposit (typically 50%) is required to secure scheduling and allocate resources.
  • The remaining balance is due:
    • Upon completion, or
    • Prior to release of final deliverables

Failure to pay remaining balance may result in:

  • Withholding of deliverables
  • Suspension of services

3. Cancellation Policy (California-Compliant)

In accordance with fair business practices:

  • Cancellations made 48 hours or more prior to scheduled service:
    • Eligible for rescheduling
    • Deposit remains non-refundable but may be credited once toward a future booking
  • Cancellations made less than 48 hours prior:
    • Subject to forfeiture of deposit
    • May incur additional fees if resources were mobilized
  • Same-day cancellations or no-shows:
    • 100% of deposit forfeited
    • Additional charges may apply for travel or time loss

4. Refund Policy

Non-Refundable

The following are strictly non-refundable:

  • Deposits after booking confirmation
  • Completed services
  • Delivered files (CAD, scans, reports, models, etc.)

Limited Refund Consideration

Partial refunds may be issued at the sole discretion of Field Metrics 3D if:

  • Cancellation occurs before field work begins, and
  • Minimal labor or costs have been incurred

Approved refunds:

  • Will exclude administrative, consultation, and processing time
  • May be subject to a reasonable service fee deduction

5. Revisions & Accuracy Guarantee

Field Metrics 3D agrees to provide services with reasonable care and professional standards.

  • Errors directly caused by Field Metrics 3D will be corrected at no cost if reported within 3 business days of delivery

  • Additional revisions beyond original scope, including:

    • Design changes
    • Scope expansion
    • Client-requested modifications

    will be billed accordingly

6. Limitation of Liability

To the maximum extent permitted under California law:

  • Field Metrics 3D shall not be liable for indirect, incidental, or consequential damages, including but not limited to:
    • Construction errors
    • Project delays
    • Loss of profits
  • Total liability shall not exceed the total amount paid for the specific service rendered
  • Deliverables are intended for reference and documentation purposes only and do not replace licensed architectural or engineering verification

7. Client Responsibilities

Clients agree to:

  • Provide accurate project information and scope
  • Ensure safe, legal, and unobstructed site access
  • Disclose any hazards or limitations prior to service

Failure to meet these requirements may:

  • Impact accuracy
  • Result in additional charges
  • Void eligibility for refunds or corrections

8. Force Majeure

Field Metrics 3D shall not be held liable for delays or failure to perform due to events beyond reasonable control, including:

  • Weather conditions
  • Site inaccessibility
  • Government restrictions
  • Equipment failure beyond control

9. Dispute Resolution (California)

This agreement shall be governed by the laws of the State of California.

  • Any disputes shall first be attempted to be resolved through good faith negotiation
  • If unresolved, disputes may be handled in the appropriate courts of California jurisdiction

10. Acceptance of Policy

By booking or purchasing services from Field Metrics 3D, you acknowledge that you have:

  • Read
  • Understood
  • Agreed to this Return & Refund Policy

11. Contact Information

Field Metrics 3D
📧 Field Metric 3D, LLC
📞 +1-254-330-0687
🌐 fieldmetrics3d.com